Security That Enhances the Guest Experience
Hospitality security demands something that most other security environments do not — the ability to make guests feel safe, welcome, and at ease, all at the same time. Roosevelt’s hospitality security officers are selected and trained precisely for this balance.
Our team brings a professional, highly qualified background in both hospitality and security. We understand that a hotel’s reputation depends as much on the warmth of its security presence as it does on its effectiveness — which is why our officers are as comfortable greeting a VIP guest as they are managing a difficult situation.
We build solid policies and procedures tailored to your property — covering every space from grand lobbies and conference rooms to service corridors, parking areas, and every guest-facing point of contact.
“The friendliest yet most competent hotel security officers in Kenya.”Roosevelt Security Group — Hospitality Division
Dual-trained in security and hospitality customer service
Flexible options tailored to various guest types and patronage levels
Bespoke policies and procedures for each property
Covering every space — from grand lobbies to service corridors
Preventing anti-social and criminal activity without disrupting the guest experience
Specialist Roles for Every Part of Your Hotel
Roosevelt maintains a full pool of specialist hospitality security officers — each trained for a specific role within your property, deployable individually or as a complete integrated team.
Professionally uniformed officers providing a visible, reassuring security presence throughout your property — deterring criminal activity and responding swiftly to any incident.
The perfect blend of security and guest services — officers trained to assist guests, manage requests, and maintain situational awareness, all without breaking the luxury experience.
Controlling access at entrances and exits with professionalism and authority — managing guest flow, enforcing dress codes or admission policies, and preventing unwanted entry.
Officers stationed at front desk and lobby areas — verifying guest credentials, managing visitor access, and ensuring the public-facing areas of your hotel remain safe and welcoming.
Dedicated operators monitoring your full CCTV network — maintaining real-time awareness of all areas, identifying threats early, and coordinating ground response before situations escalate.
Structured and randomised patrols across all areas of your property — including guest floors, car parks, service areas, and perimeters — ensuring no space goes unmonitored.
Security Across Every Inch of Your Property
We build solid policies and procedures to ensure security coverage of every space — no matter how large, public, or sensitive.
High-traffic public spaces managed with visible presence and guest-welcoming warmth
Guest floor patrols ensuring safety, privacy, and the integrity of all residential areas
Securing large meeting and event spaces for conferences, private functions, and corporate events
Patrol and monitoring of all internal circulation routes to prevent loitering or unauthorised access
External spaces, gardens, pool areas, and grounds covered by patrol and perimeter monitoring
All access points controlled and monitored — staff entrances, guest entrances, and service bays
Vehicle security, patrol coverage, and access control across all parking facilities
Discreet presence in food and beverage areas — managing conduct and preventing disturbances
Solid Policies. Seamless Execution.
Every Roosevelt hospitality deployment is underpinned by a bespoke set of policies and procedures developed specifically for your property. We don’t apply generic protocols — we design a security framework that fits your hotel’s layout, guest profile, and operational rhythm.
These policies are built collaboratively with your management team, communicated clearly to every officer deployed, and reviewed regularly to ensure they remain effective as your needs evolve.
Property Assessment
Full survey of your hotel’s layout, risk areas, guest flow patterns, and specific security vulnerabilities before deployment.
Bespoke Policy Development
Custom policies and procedures created for your property — covering every space, scenario, and security requirement.
Officer Briefing & Placement
All officers are fully briefed on your property policies before their first shift — no guessing, no gaps in knowledge.
Ongoing Supervision & Review
Regular management visits, incident reporting, and policy reviews ensure your security programme remains sharp and effective.
Why Hotels Choose Roosevelt
We understand the hospitality industry’s unique demands — and we deliver security that protects your guests without ever compromising the quality of their stay.
Selected for warmth as well as capability — our hospitality officers make guests feel welcome, not watched.
A background in hospitality and customer service means our officers understand your industry’s standards instinctively.
Full-time placements, seasonal cover, event staffing, or peak-period supplements — we flex to match your occupancy.
From the front door to the car park, every inch of your hotel is covered by our structured deployment framework.
Every hotel gets its own bespoke security policies — built around your layout, your guests, and your brand.
Trained to identify and de-escalate anti-social and criminal behaviour before it affects guests or your reputation.
Your guests deserve to feel completely safe.
Let Roosevelt design a hospitality security programme that protects your property, your team, and every guest who walks through your door.